Washing: Spot clean where possible. If washing, turn inside out and hand wash cold, keeping the faux fur hood trim away from direct water pressure.

Detergent: Use a mild detergent. Avoid bleach and fabric softeners, they can flatten the faux fur and weaken the cotton/polyester blend over time.

Drying: Air dry flat, away from direct heat sources. Never tumble dry, it can affect the quilted inner shell and mat the faux fur trim. Gently shake or brush the fur after drying to restore its fluffiness.

Ironing: Avoid ironing directly on the faux fur trim or the quilted inner shell. If needed, use low heat on the outer fabric only, well away from these areas.

At Valarni, we do everything we can to make your shopping experience smooth, fast, and completely stress-free.

📦 SHIPPING

Processing: Orders are carefully packed and dispatched within 1–2 business days.

Delivery times: Allow 1 to 2 weeks for delivery within mainland France.

Where we ship: We ship to France, across the EU, and worldwide.

Shipping costs: Completely free worldwide, plus a free gift with orders over a certain amount.

Order tracking: Once your order ships, you'll receive an email with a tracking link so you can follow your parcel in real time.

🔄 RETURNS

Changed your mind? No worries. You have 14 days from the date you receive your order to send it back.

Conditions: Items must be brand new, unworn, unwashed, and returned in their original packaging. Return shipping is at your expense unless we made an error with your order.

Refunds: Once we receive and check your parcel, your refund will be processed within 5–7 business days to your original payment method.

👉 Need to make a return? Email us at 📧 info@valarni.com with your order number and the reason for your return.